By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website.

We reserve the right to change this website and correct or update information (including product information) on it at any time without notice.

Copyright Statement

This website is owned and operated by Juxta Furnishings Ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Juxta.

Please be aware that each of various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

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Ordering

Shopping at www.juxtaplus.com is a fast and secure process. When you have found a product that you wish to buy, just click on the ‘buy’ icon to add it to your order (you will not have committed to buy at this stage). You can verify the items in your order at any time throughout your shopping session by clicking the ‘Buy’ link. You won’t have to buy the items and you can still cancel the order at this point in time. Should you wish to amend your selection, simply click on the ‘remove’ icon by the product you do not require in the ‘your order’ page, the page will then automatically refresh itself. To continue shopping, click on the ‘Continue Shopping’ icon. To complete your purchases, click on the ‘Checkout’ icon.

Your credit card or debit card details will then be required together with confirmation of the delivery address. Juxta currently accepts Visa, MasterCard, Switch, Bank Transfers and Postal Cheque. Once payment has been made arrangements will be made for the delivery of the item/s.

Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors at sales@juxtaplus.com. A follow up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

If you wish to cancel an order before the order has been processed please email us at sales@juxtaplus.com as swiftly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns and Refunds Policy.

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Product information

All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax but exclude delivery charges. The prices set out on our site are VAT inclusive. If the price quoted on the web site is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations.

We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.

For all items made from natural products, such as leather or wood, it is not possible to guarantee items will have the same colour, shade and pattern or finish as items viewed on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly which have been ordered at different times.

For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.

All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed.

Please note that some products may require assembly. For more information, please call customer services.

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Security of shopping

Rest assured that the security of your personal data is our highest priority. All credit card payments are processed through which utilises a 128-bit SSL security system.

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Storage

Free storage is available in the Juxta warehouse for a period of four weeks from the date of delivery into the Juxta distribution centre. If storage is required for longer than this period a holding fee of 1% of the overall sale total for each week over the initial four week period will be charged.

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Delivery

The charges for postage and packing will be determined at the time of order.

We aim to dispatch all items within 3 working days of accepting your order, but please allow up to 7 working days for your purchases to arrive. Please note that delivery estimates are not guaranteed. Special order items will take longer to deliver. You will be notified by e-mail once your goods have been dispatched from our warehouse at Juxta. All deliveries will be between the hours of 9am and 4pm. Please note that additional costs will be incurred for specified time deliveries.

All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way. Please note it may not be possible for us to deliver to some locations. Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock.

Should you wish for your order to be delivered to a country outside the UK mainland, please email sales@juxtaplus.com for details of transportation costs? Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Juxta has no control or liability for them.

From the moment a carrier attempts to deliver the goods they are the Customer’s full responsibility and the Customer has to accept the goods when they are ready to be delivered.

Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer 10% of the total cost of the order to cover storage, shipping and insurance of the goods.

Normally deliveries do not include unpacking, assembly or installation. However, with prior agreement, Juxta is able to offer a complete on-site installation service. The cost is subject to the size of the item and the also the delivery location. If you would like a quotation in advance, please email sales@juxtaplus.com

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Retention of title

The customer agrees that title shall transfer to the customer only when the goods have been paid for in full. Juxta shall be entitled to require the customer to deliver up the goods until such time that all due payments have been made in full. The customer shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

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Circumstances beyond our control

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Refunds and returns

Goods made to order

If the customer is unsure as to whether a product is included in this category then the customer should email sales@juxtaplus.com for clarification.

For such items please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification e.g. in a specific finish or upholstery colour.

Customers should only order if they are sure that the item and finish is right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

Juxta has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.

Should an item be received damaged or defective then a replacement will be manufactured and a replacement will be delivered as soon as possible based on the following procedure:

1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
2. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the products, where applicable.
4. Where items are large or fragile (as determined by Juxta) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 10% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet that date.
5. In all cases the product(s) must be adequately packed in the original Packaging to prevent damage.

Standard items - Damaged or Faulty

Please contact us immediately (within 3 days of package arrival) by calling (01482 641884) or at sales@juxtaplus.com to discuss our procedures as detailed below and to organise a replacement:

1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
2. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
3. The cost of returning the product (s) will be responsibility of the Customer who must insure the transit of the product(s), where applicable.
4. Where items are large or fragile (as determined by Juxta) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 10% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet that date.
5. In all cases the product(s) must be adequately packed in the original packaging to prevent damage.

Returns Address:

Juxta Furnishings Ltd
46 Prestongate
Hessle
East Yorkshire
HU13 0RE
United Kingdom

Standard items – Returns that are non-damaged

Please contact us within 48 hours of receiving your order to discuss a return or exchange within 7 days of delivery in line with the procedure below:

1. A written notice of your cancellation is required and the goods are returned in perfect condition within 7 days of receipt of the goods along with your order reference number.
2. Where items are large or fragile (as determined by Juxta) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 10% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.
3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the goods.
4. As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges - if applicable). We will provide the refund within 30 days from the receipt of the notice of cancellation.
5. We reserve the right to charge a 20% re-stocking fee if the item is undamaged.

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Data protection and privacy

Juxta is committed to protecting your privacy. The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998. Juxta will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.

Juxta will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.

Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your order. Juxta requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.

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Liability

Juxta will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed.

If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of the delivery of the goods in question.

We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge).

Nothing in this Agreement shall limit Juxta's liability for death or personal injury caused by our negligence or breach of duty.

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Governing law

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.